Call: 0432085881

Private Wheelchair Transport For People In Coffs Harbour

Plan Your Trip With Vanessa

Fill in your details below for a quote or friendly chat

Meet Vanessa

Vanessa offers personal wheelchair-accessible transportation for individuals in Coffs Harbour who require more than a standard taxi ride. She personally drives and supports every client, whether you need to get across town, attend an appointment or travel much further away.

  • Qualified Assistant in Nursing accompanies every trip
  • Help available during rest, meal and bathroom stops
  • Local and long-distance transport
  • Travel with or without your usual carer
  • 17 years working in community aged care
Prefer to talk? Call: 0432 085 881

 Point-to-Point Compliant

Personal One-To-One Support

Qualified AIN

Fully Insured

Vanessa Gets That The Person Matters As Much As The Destination

For some people, finding a wheelchair-accessible vehicle is only part of the problem. You may also need someone who understands when you need a rest, can help during a stop and will stay with you rather than simply dropping you off.

Vanessa has spent 17 years working with people in community aged care. She cares about making the trip comfortable, personal and as easy as possible for the person travelling.

What You Can Expect From Vanessa

The Same Person From Pickup To Destination
Vanessa is the driver and the person providing support. You are not passed between different drivers or expected to coordinate a separate transport provider and support person.

Help At Rest Stops

Unlike standard point-to-point taxi transport, Vanessa can help with planned bathroom, meal, and rest stops, provided this falls within the support she provides.

Travel In A Way That Feels Comfortable

You might want to chat, listen to music, put on a podcast or simply sit quietly. Vanessa's wheelchair-accessible Kia Carnival is set up so the passenger can remain part of the conversation rather than feeling separated in the back.

Where Can Vanessa Take You?

Trips can include:

  • Medical and specialist appointments
  • Hospital discharge transport
  • Rehabilitation appointments
  • Aged care transfers
  • Airport transport
  • Visiting family
  • Weddings and family events
  • Theme parks
  • Concerts and outings
  • Bucket-list trips
  • Other disability transport needs

And the trip does not have to stay in Coffs Harbour.

Vanessa can discuss travel from Coffs Harbour to places such as:

  • Sydney
  • Brisbane
  • Newcastle
  • Grafton
  • Armidale
  • Other regional or interstate destinations

If there is somewhere you need or simply want to go, it is worth asking.

STEPS

What The Next Step Can Look Like

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Tell Vanessa What You Need

Talk Through The Trip

Receive A Quote

Share where the passenger needs to be picked up, where they want to go and what support may be required.

Vanessa can discuss the distance, timing, stops and practical support involved.

A clear quote and service agreement can be provided before the booking is confirmed.

Why Vanessa Started Doing This

Vanessa previously supported a client who had not travelled outside their local area for around 10 years because arranging the transport and the carer had become too difficult.

She wanted people to have another option, not only for doctor's appointments, but also for family visits, events, holidays and the things that make life enjoyable.

Call: 0432085881
TESTIMONIALS

What our clients are saying

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Beacon of hope for our family when my sister suffered a disability, Custom Care Community made me feel confident and at ease knowing she was in safe and caring hands.

I struggled to get reliable transport services, Custom Care Community solved that issue for me! I feel more independent and relieved.

Vanessa at Custom Care Community , provides such great support - she's always is on time and really cares for my needs. She is so helpful - I don't know where I would be without her help.

- Kim (Family Member)

– Riley

– Betty

Questions People Often Have

Can I travel while remaining in my wheelchair?

Yes. Vanessa’s Kia Carnival has been professionally converted so a wheelchair user can travel while remaining in their wheelchair. Before confirming the booking, Vanessa will ask about the wheelchair or mobility equipment to make sure the vehicle is suitable.

Can a family member or carer travel with me?

Yes. The vehicle can accommodate the wheelchair passenger together with up to three additional travel companions, depending on mobility equipment, luggage and individual requirements.

Can Vanessa help during the trip?

Yes. Support can include help getting to and from the vehicle, wheelchair and mobility assistance, rest breaks, meals and refreshments, luggage, medication prompts where appropriate, and general personal support. Any particular care requirements should be discussed before booking.

How much does wheelchair transport in Coffs Harbour cost?

Local Coffs Harbour transport is quoted using a minimum booking period together with the kilometres travelled. Vanessa provides the expected price before the booking is confirmed, so there is no taxi meter or unexpected fare calculation during the trip.

Can Vanessa take me outside Coffs Harbour?

Yes. Long-distance wheelchair transport is a major part of the service. Trips towards Newcastle, Sydney, the Gold Coast, Brisbane and other destinations can be discussed.

Can I use NDIS or aged care funding?

Custom Care can support self-managed and plan-managed NDIS participants where the service is appropriate to their funding. Transport and accompanying support may also be able to be funded through aged care arrangements such as Support at Home, depending on the individual plan and approved services.

A Simple Conversation About Where You Want To Go

Whether you need a short trip around Coffs Harbour or want to travel much further away, a conversation with Vanessa can help clarify what you need and whether she can help.

Plan Your Trip With Vanessa

Fill in your details below for a quote or friendly chat

Prefer to talk? Call: 0432 085 881

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